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Author Topic: can spectrasonics instruments be re-sold?
Download SOphist
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PostPosted: Mon Jan 04, 2010 3:15 pm reply with quote
Always faster to ask KVR... Embarassed
Thanks in advance.
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spectrum
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PostPosted: Mon Jan 04, 2010 3:31 pm reply with quote
Generally Yes.

But you do have to request a license transfer which are granted on a case-by-case basis:

Contact info@spectrasonics.net for details
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seacouch
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PostPosted: Mon Jan 04, 2010 3:32 pm reply with quote
It can be done, but it's a hassle. Avoid if possible.
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Download SOphist
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PostPosted: Mon Jan 04, 2010 3:37 pm reply with quote
ok, thanks for the answers.i think i'm gonna go with the Generally Yes approach. kind of stuck thinking about getting Trillian ATM.
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lagavulin16
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PostPosted: Mon Jan 04, 2010 5:30 pm reply with quote
Download SOphist wrote:
ok, thanks for the answers.i think i'm gonna go with the Generally Yes approach. kind of stuck thinking about getting Trillian ATM.


This needs to be confirmed, but this is what I found when I was looking for Omnisphere second hand:

1) It becomes NFR if you buy it.
2) It costs 50 dollars to transfer.
3) Spectrasonics can reportedly drag this into a month long process.
4) If you buy it used, you won't be able to get special upgrade pricing in the future. This is a vague problem. But as an example, if you buy Omnisphere and Stylus in a store, but you buy Trillian second hand, they won't consider you a true owner of all three copies. If they have an upgrade promotion for people who own all three products, you won't be considered an owner of Trillian.

If any of what I wrote is inaccurate, please clarify it... but that is how I understand it to be.
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Protect yourself... Don't buy software without getting these questions answered first!
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Karmacomposer
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PostPosted: Mon Jan 04, 2010 6:38 pm reply with quote
ummmm, Spectrum (1st reply) IS Eric Persing from Spectrasonics, so if he says 'Generally, Yes' - the the answer is 'Generally, Yes'.

Sheesh.

Mike
^ Joined: 07 Nov 2005  Member: #86946  Location: Florida
spectrum
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PostPosted: Mon Jan 04, 2010 7:50 pm reply with quote
lagavulin16 wrote:
Download SOphist wrote:
ok, thanks for the answers.i think i'm gonna go with the Generally Yes approach. kind of stuck thinking about getting Trillian ATM.


This needs to be confirmed, but this is what I found when I was looking for Omnisphere second hand:

1) It becomes NFR if you buy it.

Correct. The same copy cannot be re-sold over and over again. It's a one-time deal.

Quote:
2) It costs 50 dollars to transfer.

Usually, but only if the transfer is approved. Remember that it's case-by-case.

Quote:
3) Spectrasonics can reportedly drag this into a month long process.

It depends greatly on what the situation is....some transfers get really complicated and have to be investigated, etc. We deal with lots of fraudulent claims unfortunately and that really slows down the processing. We are looking for ways to speed up this process in the future, but for the moment it's not an instant process.

Quote:
4) If you buy it used, you won't be able to get special upgrade pricing in the future.

That's FALSE.

As I have said in probably a hundred different KvR threads on this topic, all Spectrasonics License Transfer customers have FULL UPGRADE and UPDATE priviledges.

Quote:
But as an example, if you buy Omnisphere and Stylus in a store, but you buy Trillian second hand, they won't consider you a true owner of all three copies.

That's FALSE.

The transferred Trilian would have normal status as a standard unit and would be able to be upgraded, updated with no trouble.

Quote:
If they have an upgrade promotion for people who own all three products, you won't be considered an owner of Trillian.

That's not quite right.

We do have an additional special "VIP" upgrade pricing deal exclusively for customers that paid full price for all three instruments purchased new in the shops. So they get an additional extra discount on their upgrades as a way of thanking them for their loyalty - but it makes sense that they get an extra special deal since they paid the most originally for their instruments....only fair right?

It's really twisting our policy around to say that we don't consider license transfer customers to be legit or limit them from our upgrades. That's definitely not how we look at this at all.

I'll say it one more time just to be clear:

All Spectrasonics License Transfer customers have full access to all standard upgrade deals and all updates and full product support.

Make sense? Smile

spectrum
^ Joined: 30 Aug 2001  Member: #1027  Location: Los Angeles, California
willit
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PostPosted: Mon Jan 04, 2010 8:11 pm reply with quote
spectrum wrote:
lagavulin16 wrote:
Download SOphist wrote:
ok, thanks for the answers.i think i'm gonna go with the Generally Yes approach. kind of stuck thinking about getting Trillian ATM.


This needs to be confirmed, but this is what I found when I was looking for Omnisphere second hand:

1) It becomes NFR if you buy it.

Correct. The same copy cannot be re-sold over and over again. It's a one-time deal.

Quote:
2) It costs 50 dollars to transfer.

Usually, but only if the transfer is approved. Remember that it's case-by-case.

Quote:
3) Spectrasonics can reportedly drag this into a month long process.

It depends greatly on what the situation is....some transfers get really complicated and have to be investigated, etc. We deal with lots of fraudulent claims unfortunately and that really slows down the processing. We are looking for ways to speed up this process in the future, but for the moment it's not an instant process.

Quote:
4) If you buy it used, you won't be able to get special upgrade pricing in the future.

That's FALSE.

As I have said in probably a hundred different KvR threads on this topic, all Spectrasonics License Transfer customers have FULL UPGRADE and UPDATE priviledges.

Quote:
But as an example, if you buy Omnisphere and Stylus in a store, but you buy Trillian second hand, they won't consider you a true owner of all three copies.

That's FALSE.

The transferred Trilian would have normal status as a standard unit and would be able to be upgraded, updated with no trouble.

Quote:
If they have an upgrade promotion for people who own all three products, you won't be considered an owner of Trillian.

That's not quite right.

We do have an additional special "VIP" upgrade pricing deal exclusively for customers that paid full price for all three instruments purchased new in the shops. So they get an additional extra discount on their upgrades as a way of thanking them for their loyalty - but it makes sense that they get an extra special deal since they paid the most originally for their instruments....only fair right?

It's really twisting our policy around to say that we don't consider license transfer customers to be legit or limit them from our upgrades. That's definitely not how we look at this at all.

I'll say it one more time just to be clear:

All Spectrasonics License Transfer customers have full access to all standard upgrade deals and all updates and full product support.

Make sense? Smile

spectrum


^^ I like this guy!

Say Eric, I need a replacement synth for Sylenth. Recommendations?
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Logic Studio 9 | (This space for rent, due to eviction of Sylenth) | Gladiator | Discovery | KLCDE | Maschine | Nocturn | T-Racks Singles | Sonik Synth2 | Oxygen49 | Saffire LE | HS80M | iMac 2.66ghz | ESX-1 | MC-307
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lagavulin16
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PostPosted: Mon Jan 04, 2010 9:48 pm reply with quote
spectrum wrote:
lagavulin16 wrote:
Download SOphist wrote:
ok, thanks for the answers.i think i'm gonna go with the Generally Yes approach. kind of stuck thinking about getting Trillian ATM.


This needs to be confirmed, but this is what I found when I was looking for Omnisphere second hand:

1) It becomes NFR if you buy it.

Correct. The same copy cannot be re-sold over and over again. It's a one-time deal.

Quote:
2) It costs 50 dollars to transfer.

Usually, but only if the transfer is approved. Remember that it's case-by-case.

Quote:
3) Spectrasonics can reportedly drag this into a month long process.

It depends greatly on what the situation is....some transfers get really complicated and have to be investigated, etc. We deal with lots of fraudulent claims unfortunately and that really slows down the processing. We are looking for ways to speed up this process in the future, but for the moment it's not an instant process.

Quote:
4) If you buy it used, you won't be able to get special upgrade pricing in the future.

That's FALSE.

As I have said in probably a hundred different KvR threads on this topic, all Spectrasonics License Transfer customers have FULL UPGRADE and UPDATE priviledges.

Quote:
But as an example, if you buy Omnisphere and Stylus in a store, but you buy Trillian second hand, they won't consider you a true owner of all three copies.

That's FALSE.

The transferred Trilian would have normal status as a standard unit and would be able to be upgraded, updated with no trouble.

Quote:
If they have an upgrade promotion for people who own all three products, you won't be considered an owner of Trillian.

That's not quite right.

We do have an additional special "VIP" upgrade pricing deal exclusively for customers that paid full price for all three instruments purchased new in the shops. So they get an additional extra discount on their upgrades as a way of thanking them for their loyalty - but it makes sense that they get an extra special deal since they paid the most originally for their instruments....only fair right?

It's really twisting our policy around to say that we don't consider license transfer customers to be legit or limit them from our upgrades. That's definitely not how we look at this at all.

I'll say it one more time just to be clear:

All Spectrasonics License Transfer customers have full access to all standard upgrade deals and all updates and full product support.

Make sense? Smile

spectrum


Appreciate the clarification, but I think most people would assume the VIP upgrade pricing is part of the "standard upgrade deal" unless spelled out otherwise.
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Protect yourself... Don't buy software without getting these questions answered first!
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damoog
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PostPosted: Mon Jan 04, 2010 9:59 pm reply with quote
lagavulin16 wrote:
Download SOphist wrote:
ok, thanks for the answers.i think i'm gonna go with the Generally Yes approach. kind of stuck thinking about getting Trillian ATM.


This needs to be confirmed, but this is what I found when I was looking for Omnisphere second hand:

1) It becomes NFR if you buy it.
2) It costs 50 dollars to transfer.
3) Spectrasonics can reportedly drag this into a month long process.
4) If you buy it used, you won't be able to get special upgrade pricing in the future. This is a vague problem. But as an example, if you buy Omnisphere and Stylus in a store, but you buy Trillian second hand, they won't consider you a true owner of all three copies. If they have an upgrade promotion for people who own all three products, you won't be considered an owner of Trillian.

If any of what I wrote is inaccurate, please clarify it... but that is how I understand it to be.


i wouls never pay $50 for a transfer,f**k that
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spectrum
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PostPosted: Mon Jan 04, 2010 10:00 pm reply with quote
lagavulin16 wrote:


Appreciate the clarification, but I think most people would assume the VIP upgrade pricing is part of the "standard upgrade deal" unless spelled out otherwise.

It is indeed. The upgrade prices are listed as "Standard" and "VIP".
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lagavulin16
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PostPosted: Mon Jan 04, 2010 10:00 pm reply with quote
damoog wrote:
lagavulin16 wrote:
Download SOphist wrote:
ok, thanks for the answers.i think i'm gonna go with the Generally Yes approach. kind of stuck thinking about getting Trillian ATM.


This needs to be confirmed, but this is what I found when I was looking for Omnisphere second hand:

1) It becomes NFR if you buy it.
2) It costs 50 dollars to transfer.
3) Spectrasonics can reportedly drag this into a month long process.
4) If you buy it used, you won't be able to get special upgrade pricing in the future. This is a vague problem. But as an example, if you buy Omnisphere and Stylus in a store, but you buy Trillian second hand, they won't consider you a true owner of all three copies. If they have an upgrade promotion for people who own all three products, you won't be considered an owner of Trillian.

If any of what I wrote is inaccurate, please clarify it... but that is how I understand it to be.


i wouls never pay $50 for a transfer,f**k that


I would, depending on the value of the software and the price I'm getting the software for. The NFR aspect is a bigger dealbreaker to me.

That said, everyone raves about Omnisphere so I know I'm in the minority. Hope the OP enjoys it as much as they do.
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Protect yourself... Don't buy software without getting these questions answered first!
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spectrum
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PostPosted: Mon Jan 04, 2010 10:10 pm reply with quote
lagavulin16 wrote:
The NFR aspect is a bigger dealbreaker to me.

It just doesn't make sense to us to have one license get resold over and over again that's supported exactly the same as a brand new product off the shelf. In other words, a software license transfer like ours is not really a "used product" at all - like you would find in the physical world, as full support entitles you to a product that's essentially brand new - the packaging is not really the product.

Frankly, I can't imagine how any developer can offer infinite license transfers/resales of the same license. 10 people using the same copy? 500 people using the same license? 1,000 people using the same copy? It then kind of turns into "software/sample renting"....which is not really a sustainable model considering how much support we offer our users for free already (including free replacement discs, lots of free patches, ongoing support for new OS and hosts, etc.)

Music software is not a huge market or a huge business. A one-time transfer policy seems like a reasonable compromise.

Anyway, I can understand it from your POV too. Smile

Cheers,

spectrum
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lagavulin16
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PostPosted: Mon Jan 04, 2010 10:18 pm reply with quote
spectrum wrote:
lagavulin16 wrote:
The NFR aspect is a bigger dealbreaker to me.

It just doesn't make sense to us to have one license get resold over and over again that's supported exactly the same as a brand new product off the shelf. In other words, a software license transfer like ours is not really a "used product" at all - like you would find in the physical world, as full support entitles you to a product that's essentially brand new.

Frankly, I can't imagine how any developer can offer infinite license transfers/resales of the same license. 10 people using the same copy? 500 people using the same license? 1,000 people using the same copy? It then kind of turns into "software/sample renting"....which is not really a sustainable model considering how much support we offer our users for free already.

Music software is not a huge audience or a huge business. A one-time transfer policy seems like a reasonable compromise.

Anyway, I can understand it from your POV too. Smile

Cheers,

spectrum


Hundreds of software companies, including developers of instrument plugins, allow a product to be resold indefinitely while maintaining full support. If this policy had driven them all out of business, I'd agree with your point but they seem to be doing just fine.

At 50 dollars per transfer you'd be making 50,000 on those transfers. I suppose it comes down to how many of those 10,000 hypothetical transfers would have resulted in a lost sale.

I have bought two synths that are NFR, but they were during half off sales. I'm sure I'd buy Omnisphere at the right price, and like I said, everyone raves about Omnisphere and I'm sure you're doing what you feel is in the best interests of your company.
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spectrum
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PostPosted: Mon Jan 04, 2010 10:29 pm reply with quote
lagavulin16 wrote:
Hundreds of software companies, including developers of instrument plugins, allow a product to be resold indefinitely while maintaining full support. If this policy had driven them all out of business, I'd agree with your point but they seem to be doing just fine.

Things often look different than they actually are. We've been in business for 15 years and have seen a lot of companies come and go in that time period.

I'll grant your point, but I can't see how it would work. We have a very difficult time supporting the transfers even with our existing system....it's not a profitable thing at all and the only reason we do it is because it is necessary to solve the used software resale problem.

Also, note that Spectrasonics is one of the very few makers of sample-based software products that allow license transfers at all. The vast majority of sample developers restrict resale entirely.

So the business model for resale of sample-based instruments is hardly a proven one. Most of the developers in our field that I've talked with either don't do it at all or do it very reluctantly as they lose money on these transactions.

Quote:
At 50 dollars per transfer you'd be making 50,000 on those transfers. I suppose it comes down to how many of those 10,000 hypothetical transfers would have resulted in a lost sale.

Sounds great on paper! Wink

It's never worked out that way for us in the real world though. License transfers are not a money-making operation for us by any means. Each one is complicated and has to be reviewed and processed by several different people because we deal with so much fraud and abuse.

Quote:
I have bought two synths that are NFR, but they were during half off sales. I'm sure I'd buy Omnisphere at the right price, and like I said, everyone raves about Omnisphere and I'm sure you're doing what you feel is in the best interests of your company.

Sure, I understand that everyone wants the best deal possible. (me too!)
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